A Magento 2 AI sales assistant is only as good as the catalog data and access it gets on day one. Claspwell installs are guided, not one-click, and they typically take 3 days to 1 week once scope and access are ready. Most of that time depends on how prepared the store is. Here is what to have ready before you start, step by step.
Step 1: Request — describe your store honestly
The integration request asks for your store URL, Magento version, whether you run Hyvä, and the shape of your catalog. There is no payment on the form and no self-serve trial: every request is reviewed for Magento fit first. Useful things to note up front:
- Magento version and theme (Hyvä or Luma).
- How many stores and store views you run, and whether they share a catalog.
- Roughly how many products you sell, and whether you rely on configurable products.
- Whether an agency maintains the store, and who on your side owns access.
Step 2: Meeting — bring the people who own the data
The discovery call is typically 30 to 45 minutes, with the merchant and the agency if one is involved. A prep checklist is sent beforehand. The most useful thing you can bring is someone who knows your attributes: which ones shoppers actually filter by, which are internal, and which are messy.
Step 3: Proposal — agree on scope in writing
You get a written proposal with the tier, the timeline and what is out of scope. Install is included, there is no setup invoice, and billing is by manual invoice. Growth is the usual default; see pricing for the full ladder. Read the out-of-scope list carefully, because it is what keeps the install short.
Step 4: Install — where preparation pays off
Install covers the Magento module, attribute mapping and the first catalog sync, on staging first when possible. The 3 days to 1 week window starts when kickoff access is ready, so these are the things that most often hold it up:
- Access. Decide who grants admin and deployment access, and whether your agency or your team deploys the module.
- Staging. A staging environment that mirrors production lets the widget and sync be checked before shoppers see anything.
- Clean attributes. Claspwell syncs categories, products and shopper-facing attributes rather than crawling pages. Clear attribute labels and consistently filled values mean better category-first answers.
- Category structure. Discovery starts from your categories, so a tree that matches how shoppers think helps more than any prompt.
- Store views. Each store or isolated store view is its own tenant. Confirm which ones should get the assistant.
Step 5: Go live — check it like a shopper
At go-live the widget is on your storefront, conversations and catalog are bound to that store's store_id, and the support channel for your plan is opened. Before you announce it, ask the assistant the questions your customers ask most and compare the answers with what you would recommend in store.
After go-live
Catalog sync follows your tier: daily on Essential, hourly on Growth, every 15 minutes on Scale. Only sessions that reach the AI path count towards your allowance; scripted and catalog-only sessions do not. Improving your attribute data after launch keeps improving answers, with no reinstall needed.
Next step
Read the full process and the FAQ, or request an integration and we will review your Magento or Hyvä store.